Origin
🇺🇸United States
Origin
🇺🇸United States
About Zendesk
Strengths
- Complete all-in-one omnichannel solution
- 24/7 AI agents included
- Intelligent AI ticket triage
- Help center with automatic suggestions
- 1000+ app integrations
- Startup Program (6 free months)
- Native multilingual support
- Advanced analytics and reporting
Limitations
- Per-agent pricing that scales quickly
- Expensive add-ons (advanced AI, QA, WFM)
- Key features on higher plans
- Learning curve for configuration
Features
AI Assistant
Knowledge base
API Access
Mobile App
Team collaboration
Reports & Analytics
French interface
Free Plan
Pricing
Support Team
19 USD/mo
- Support email et ticketing
- Integrations Facebook et X
- Formulaires de contact
- Tableaux de bord analytics
Suite Team
55 USD/mo
- Tout Support Team included
- Chat en direct
- Workflows automated
- Support multicanal
- Agents IA basics
- Centre d'aide
Most popular
Suite Professional
89 USD/mo
- Tout Suite Team included
- Analytics advanced
- Personnalisation des champs
- Accords SLA
- Advanced AI agents
Suite Enterprise
Free
- Tout Suite Professional included
- 15 resolvedtions IA/agent/month
- Features custom
- Dedicated support
- Sandbox de development
Support Team
19 USD/mo
- Support email et ticketing
- Integrations Facebook et X
- Formulaires de contact
- Tableaux de bord analytics
Suite Team
55 USD/mo
- Tout Support Team included
- Chat en direct
- Workflows automated
- Support multicanal
- +2 more...
Most popular
Suite Professional
89 USD/mo
- Tout Suite Team included
- Analytics advanced
- Personnalisation des champs
- Accords SLA
- +1 more...
Suite Enterprise
Free
- Tout Suite Professional included
- 15 resolvedtions IA/agent/month
- Features custom
- Dedicated support
- +1 more...
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